Returns & Exchanges

At Mochi Foods Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unopened and non-perishable items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box.

3

Ship to Mochi Foods

Mail your package to our processing center using a trackable shipping service to ensure safe delivery of your returned goods.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing