Frequently Asked Questions
Everything you need to know about your Mochi Foods experience.
How should I store my mochi products?
To maintain freshness, store your mochi in a cool, dry place away from direct sunlight. Once opened, we recommend sealing them in an airtight container or refrigerating them to preserve their chewy texture.
What is your shipping policy?
We offer standard and expedited shipping across the country. Orders are typically processed within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are your products allergen-friendly?
While many of our products are gluten-free by nature, some are processed in facilities that handle wheat, soy, and nuts. Please check the specific ingredient list on each product page for detailed allergy information.
Can I return food items if I change my mind?
Due to the perishable nature of our products, we cannot accept returns for food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer bulk or wholesale pricing?
Yes! We offer discounted rates for bulk orders and wholesale partnerships. Please reach out to our sales team through the 'Contact Us' page for more information on pricing and minimum order quantities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.